Privacy Policy

Last Updated: [Insert Date]

Northeast Digital Media (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.northeastdigitalmedia.com.au, interact with our services, or respond to our advertising campaigns.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, business details, and other contact information you provide.

Lead/Client Data: Information you submit via forms, demos, or service enquiries.

Usage Information: IP addresses, browser type, pages visited, and referring/exit pages.

Marketing Data: Information collected via cookies, pixels, and ad platforms such as Google Ads, Facebook, Instagram, and LinkedIn.

2. How We Collect Information

We may collect information directly when you:

Submit a contact form or enquiry.

Book a demo or subscribe to updates.

Communicate with us via SMS, phone, or email.

Interact with our digital ads.

We may also collect information automatically through cookies and tracking tools.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide requested services.

Contact you by SMS, phone, or email regarding your enquiry, demo, or service updates.

Send marketing communications where consent has been provided (in line with the Spam Act 2003 (AUS) and CAN-SPAM Act (US)).

Improve our website, services, and advertising campaigns.

Deliver personalised advertising across Google, Facebook, Instagram, and LinkedIn.

Comply with legal and regulatory requirements.

4. How We May Contact You

With your consent (or where permitted by law), we may contact you by:

Text Message (SMS): Service reminders, demo confirmations, follow-ups.

Phone Calls: To discuss your enquiry or services.

Emails: Quotes, updates, newsletters, or marketing (always with an opt-out option).

You may opt out of any of these methods at any time.

5. Disclosure of Information

We do not sell personal information. We may share data with:

Service providers (hosting, CRMs, marketing tools).

Advertising platforms (Google, Meta, LinkedIn) for targeted campaigns.

Legal/regulatory bodies if required by law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Under Australian Law

You can request access to or correction of your personal information.

You can opt out of SMS, calls, or email marketing at any time.

Under US Law (including CCPA for California residents)

If you are a US resident, you may have the following rights:

Right to Know: Request details about the personal information we collect and how it’s used.

Right to Delete: Ask us to delete personal information, subject to legal or business exceptions.

Right to Opt-Out: Request that your data not be shared for advertising purposes.

Right to Non-Discrimination: You won’t be treated differently for exercising your rights.

To exercise these rights, please contact us (see Section 11). We may verify your identity before processing requests.

8. Cookies & Tracking

We use cookies and pixels to:

Enhance your website experience.

Measure advertising performance.

Deliver targeted ads across Google, Facebook, Instagram, and LinkedIn.

You can disable cookies through your browser settings.

9. Third-Party Advertising & Compliance

We comply with advertising policies for Google, Facebook, Instagram, and LinkedIn. These platforms may collect or receive information from our website and use it for ad measurement and targeting.

For details, see their privacy policies:

Google Privacy Policy

Meta Privacy Policy

LinkedIn Privacy Policy

10. International Users

If you access our services from outside Australia, please note that your data may be processed and stored in Australia and the United States. By providing your information, you consent to such transfer.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Northeast Digital Media

📞 Phone: +61438056311
🌐 Website: www.northeastdigitalmedia.com.au